When Things Go Wrong
Posted Sep 2, 12:33 am in experiences, operations management
The several-hour GMail outage a couple of days ago left a lot of people (particularly those who use it as a proxy for their work email) incommunicado at a time when they really needed to be in touch with others. It was a gentle reminder to us of what happens when we become too dependent on one thing for an outcome. The more reliant on it we are, the more difficult it is to deal with when something goes wrong, which it inevitably does.