Who Gets the Blame for the BP Disaster?

a look at consumption, tacit encouragement, and acceptance of systemic risk

Posted May 20, 10:07 pm in business, culture, environment, ethics, human nature, sustainability


The BP oil disaster in the Gulf of Mexico is set to be one of, if not the biggest, environmental disasters in history. There’s been a lot of talk from the political left about about BP’s negligence and how their abject greed and lack of concern for safety precautions led to this problem. While I agree that BP probably did neglect their duties in some ways (evidence does seem to suggest this), and in a lot of ways should be held responsible for their failures, I also think that blaming BP is a very myopic way of looking at the problem and in preventing future disasters.

It’s a longstanding theme— a trope, if you will— within the progressive cultural narrative to blame corporations for all our global and national problems, or at least to finger them as the root cause of all unwanted consumption-related externalities. This view also conveniently avoids having to take serious looks at our own behaviors as individuals and as a society, and how these continually place our country and our environment at risk. When I say this, my point is not to absolve companies of responsibility and to place blame elsewhere. I advocate a holistic view of the entire system— being contemplative about our own roles in the functioning of our society and our complicity in creating it.

Fact: there are serious risks endemic to our energy policy. An error can definitely be blamed on an oil company’s negligence, but simply blaming them does little to stem the damage the disaster creates. As a country, we seem unable or unwilling to face this. Stated another way: there are systemic risks that are inherent in the way our society has chosen to build its infrastructure, and the energy chain we now rely on to achieve the basic functionality of our society.

Blaming BP is a little like going skydiving and having your parachute fail to deploy. Yes, maybe you are right to curse, during your last 30 seconds of life, the skydiving company for their failure to properly prepare the parachute. But as you can quickly see with this example, when you’re falling 120mph towards the hard, cold earth, it’s a bit too late for finger pointing to be productive. What would have been useful to know beforehand was that there is serious risk involved in skydiving to begin with. There will eventually be an accident. No matter what. The statistics might change, but there will at some point be an accident that someone will pay dearly for. And you might be the one affected by that accident. Maybe you should think about that before you go skydiving.

Inadvertent environmental damage. Inadvertent pollution. Inadvertent destruction of natural habitats. Inadvertent damage to ecosystems. Inadvertent killing of important portions of the food chain. These are but a few of the risks we assume with our energy policy. And I would describe this as systemic risk because damage to any one of these spheres could have serious ripple effects in other spheres. A failure of one off-shore oil drilling platform could potentially kill off a vast amount of ocean life. We do not know what degree of damage this might end up being once the effects of this echo throughout the chain. The interplay of factors is complex enough that it’s difficult to predict what kind of collapse we might trigger through one disaster stemming from energy procurement. Realistically, we must come to grips with the idea that things will go wrong from time to time. But to only criticize the companies behind such environmental disasters is to look askance at our own roles in creating the conditions for things like this to happen.

Like it or not, these companies sustain us and our way of life, which is why they are drilling out there in the first place. Unless we are willing to make compromises or wholesale shifts in our consumption as a society, then we’ll continue to have periodic disasters from things like off-shore drilling because things inevitably go wrong every now and then. There is no avoiding this; it’s the nature of a complex system for periodic failures to occur. It’s naive to think that companies simply don’t care about disasters like this; for BP, it’s not only bad PR, but they’re losing billions in profit from all this spilled oil.

Yet, regardless of what happens to the companies, we all suffer for these errors, and maybe in ways we haven’t even thought of yet. One error can be devastating to the entire human race and all life on earth. Yet, we allow companies to engage in activities that expose us to these risks. Why? Because it enables our lifestyle. We could easily prevent them from doing it if we as a society (through our elected officials) agreed that this was not something that was worth risking. But we don’t. We have comfortable lives that we receive as a benefit of allowing the behavior to continue (at least until the inevitable disaster); politicians feel pressure to support risky activities because as a society, we don’t appreciate the level of risk we’re investing ourselves in until it’s too late. Yet, it’s clear that the fewer risky behaviors we encourage or allow as a society, the less number of disasters we’ll have as a whole.

Currently the cap for all damages is $75 million, to be paid by BP. This, as you might imagine, is far lower than either the damage this has been valued at or the amount of money it will take to clean up the spill. Some outraged people think that we should raise that cap into the tens of billions. This sounds good, until you realize that some things are just unfixable. This oil spill (more like a geyser) is pretty much unfixable at any cost. It’s just too late.

Frankly, I think we shouldn’t increase the cap. If anything, I think we should lower it. Why? Having a huge cap will offer us psychological relief that we can keep allowing industries to do things that impose great risks to our society and planet. The larger this cap is, the more we feel like we will have someone to blame and someone who is “responsible” for fixing the problem. But like I said earlier, some things simply are not fixable. A money-back guarantee from a skydiving company isn’t going to do you much good when when you’re falling out of an airplane without a functioning parachute.

If we believe this disaster to be an exemplar of the kind of risk we are not willing to accept as a byproduct of off-shore oil drilling, then we should never have allowed this kind of drilling to be authorized in the first place. If we have low caps on similarly risky pursuits in the future, we’ll probably think a lot harder about what we allow to go on. Getting someone to fork over money for cleanup is the easy part. Actually undoing damage that a disaster on this scale causes is another, largely intractable problem that we’ll suffer the consequences for for a good long time. Lowering the cap forces us, from the very beginning, to think about what we’re doing when we authorize something. That’s what having no insurance policy forces you to do; you have to evaluate things based on an uncolored view of the risks because you are the one who is going to suffer the consequences. This is a realistic view because in the case of environmental disaster, we are all affected; a closed system like planet Earth is at jeopardy in its entirety when just one of the checks in a network of environmental checks and balances is threatened. It’s just easy to forget it when you can bill someone else for the problems.

If we think from the beginning about the costs we all have to deal with instead of the costs “some company” has to deal with, we’ll be a lot more careful in the future. If there is a future.

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Is Recognition of Human Empathy the Solution to our Environmental Problems?

according to Jeremy Rifkin, we’re on the verge of a massive revolution

Posted Feb 19, 11:36 am in biology, consumerism, culture, economics, environment, human nature, improvements, marketing, politics, sustainability


There’s a fascinating interview with writer Jeremy Rifkin over at the New Scientist website. In it, he lays out why he thinks there is going to a be a massive shift in human consciousness as a result of new forms of information accessibility combining with the human ability for expressing empathy. This revolution, in his estimation, will solve the energy and environmental problems our world is facing. Borrowing from evolutionary biology, philosophy, marketing, and many other fields, Rifkin sees hope in the current turmoil where others don’t.

Incidentally, Rifkin’s vision of changing human behavior runs completely contrary to that of Steven Levitt (of Superfreakanomics fame), who as I stated in a previous entry is stuck in neutral with his “solve problems created by technology with more technology” rut.

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Personal Control and the Existential Salve

an autonomic perspective on the implications of purpose through purchase

Posted Jan 21, 01:55 pm in biology, consumerism, culture, economics, human nature, marketing, religion, unanswered questions


We have moved far from the sort of ‘subsistence’ mental existence that our prehistoric ancestors may have experienced. To make a simple example, as a society, we’re tending to spend less time and energy thinking about where our next meal is coming from and more time worrying about whether we’re ‘accomplishing’ things and whether we are ‘optimizing’ our life experiences. I realize that this may seem like an odd point on my part; wouldn’t anyone rather worry about something relatively frivolous like their status than the fear of starvation? After all, the benefits and penalties are at extreme odds with each other. If you’re worrying about your status and your goal is to make more money than the guy next door, the worst that will happen if you fail is that you feel bad about yourself. If you’re worrying about whether you’re going to be able to eat and you fail at your goal, the worst that could happen is that you actually die of starvation. In this context, most rationalists would probably say that if you had the choice, it’s clearly better to have your fundamentals neatly secured and spend your energy focused on the non-fundamentals— the stuff that’s higher up on Maslow’s Hierarchy of Needs.1

However, there may be other dimensions of this choice whose repercussions perhaps aren’t so obvious, and perhaps touch on the very central tenets of life fulfillment, happiness, and transcendence. If you spend all your daily energies and time on searching for food, water, and shelter, these tasks will form the basis for meaning and fulfillment in your life; for example, note that ancient mythologies revolve around things like weather and harvests, while modern mythologies revolve around things like entertainers and populist worlds attained through consumer goods (for example, the keys to the Wild West lay in a pack of Marlboro cigarettes). If your daily energies and time are spent on building your company’s profits so you can have a nicer car or go on vacation or enjoy recreational activities, then these external fruits will form the basis of your goals and your meanings in life. The question is, which of these will ultimately prove more psychologically rewarding and meaningful in the long run?

Further, if your life is defined by the search for food and your reward is the food you find in your search, there is a relatively small chain between your actions and the consequences of your actions. The act (i.e. the search) leads directly to the outcome variable (i.e. food). This inherently implies a simplicity and control in daily life activities, and a greater attachment of meaning to fewer things. As the chain between your acts and the outcome variables becomes more convoluted and unclear, there becomes increased complexity in daily existence, and a more uncertain relationship between effort and results. What does this mean? At the very least, it almost certainly introduces a longer lag time between action and outcome, which means you have to spend more time and effort thinking about and preparing for the future. It also means that you are more likely to be reliant on others (as producers and consumers) to relay desired outcomes to you, since your actions do not directly lead to the outcomes (working in an office for 40 hours a week does not magically produce money that appears on your desk; your work goes into some action that leads to some other action and another, which eventually leads to your company getting paid by someone, and then a portion of that money is given to you). The chain is much longer, more uncertain, there are more things that could go wrong, and less of a direct causal relationship between action and outcome.

This has a lot of implications. If you are searching for food, the amount of time you spend searching will most likely be directly proportional to the amount of food you find. If you are working in an office, the amount of work you do may or may not be directly proportional to your pay; some secretaries do as much or more work than the head executive, but get paid way less. You might work 100 hours weeks to find that you are going to be promoted to a higher paying job— or, as many people are currently finding out, you may do the same only to find that your company is doing very poorly and you’re going to get laid off. You have little direct control over how your actions will manifest in an outcome; the ultimate goals of modern work situations are not typically the direct result of actions, but rather the result of multiple concurrent and mutually dependent processes.

The nature of the uncertainty is different because of the different number of linkages in the chain. The search for food has one link: the search for food leads to food. A job, on the other hand, has many links, and each link has many horizontal and vertical links associated with it, which amounts to a mess of related events of varying causation (e.g. single causation, multiple causation, conjunctural causation, mediated causation, and probabilistic causation). In other words, the relationship between the input and the output is much more complex, and depends on a lot more factors (each of which depends on a lot of other factors). This chain of events is inherently less predictable, and the actions you take have little direct relation to the goals you reach towards.

You might counter at this point that surely there’s a generally positive correlation between how hard you work and how well you are rewarded. Maybe, but note that this is not an unmediated chain of events. There are many linkages that depend on the successful occurrence of other events for the desired outcome of wealth to come to you after a lifetime of hard work. Wealthy people have a habit of saying that their hard work got them where they are, and it is perhaps true that if you looked at data regarding this, you would find some correlation between levels of effort and wealth among an already selectively chosen group (an example of the problematic survivorship bias). But looking over the entire population, it would also not be hard to find people who worked hard their whole lives and got nowhere due to, for example, always working for horrible companies, personal problems, and just bad luck. How would this exact same situation differ amongst individuals searching for food? Logically, it would be very hard to argue that with individuals starting in similar circumstances, the guy who spent less time searching for food over a longer period would end up in better circumstances. I would suggest that this is because the greater the number of linkages in the chain between action and ultimate goal, the less predictable or certain the outcome of the action; therefore, in a situation in which the action leads directly to the goal, the individual who works harder at that action is in greater control of the outcome.

Another point to consider: there are a lot of people involved in these longer chains, which means you (as an actor within the chain) have to spend much more energy considering what others think about you, because you have to engender their trust and respect to enhance the probability of your goals being met; this means you have to be more cognizant of social and power structures for your survival. Such concerns create a fertile soil for existential angst borne from the constant need for validation from others. I would also argue that it creates a disincentive to focus on securing only your fundamentals in favor of procuring such things as status and comfort since there is a greater importance placed on your position in a social structure— in network theory terms, one’s centrality. The stronger and more connections one has, the more central an individual is. The more connections you have with others who are central, the more power you have over the whole network and people in it. Network centrality means that you control resources and people; people look to you for instruction and they listen to you if you are central. Rupert Murdoch and Warren Buffet, for example, have high centrality. They can get things done because they know other powerful and central people in networks. They also have a lot of money, which also means power (money and centrality correlate heavily), even among people outside of their networks. I, on the other hand, have very low network centrality. I know no powerful people and have little control over any resources.

For better or for worse, people who are looking only for their next meal don’t have time (or need) to worry about such things as their network centrality. They just don’t want to die of starvation. And though they need to think about that, they don’t have an immediate need to think about how others in the network might think of them (though in the long run, they may want to consider that they may be able to leverage network connections for future security). Of course, people with near unlimited financial resources also don’t need to consider what others think of them either— unless a mass exodus of network connections could lead to that financial reservoir being unceremoniously drained. Then they do. But for the average person, we have to think about this a lot, because what others think about us dictates our network centrality. The more central we are, the easier it is for us to achieve the goals we seek, and the higher the likelihood that actions we take will actually achieve the goals we want them to— because, again, the long chain between action and outcome involves a lot of people, and if the people in this chain know that you’re trying to get something done and you’re a central figure, they’ll work harder to make it happen (because they themselves are trying to raise their network centrality, and repeatedly following the orders of someone who is more central than them is a good way of doing that). Therefore network centrality grants an individual control, because doing something and knowing it will have a certain effect is the very definition of control, and being able to command the obeisance of others is tantamount to being able to shorten the chain of events.

The entire world is built on our ability to get to this point of predictability and “no surprises” as often and as reliably as we possibly can. It is this foundation-level quality that we work constantly for and which we sell to others. Without this unyielding human desire to gain control, the world as we know it would cease turning. We earn money to gain control of our environment because we believe that having the money will buy us security. People hire us for jobs because they believe our skills can confer control onto their businesses. Pharmacies sell us medications to give us control over our health. Construction workers build roads to give us control over our transport. Television gives us control over our boredom. We pay deeply (at times in financial terms, at other times in other ways) to gain that control, and there is little that surrounds us, either physical, institutional, or conceptual, that did not arise in some way to present us in some way with the promise of control.

In my view, materialism is a by-product of the angst produced by a lack of control. Things can provide us a sense of stability. Things, we think, don’t go away or betray us. They ground us. When we feel insecure, we can cling to them and they will not abandon us. We feel secure in our homes, with our things. When we have jobs, we aren’t filled with fear about losing things we’re accustomed to, like our lifestyles. But it is not just this “negative” quality of materialism that is fueled by this apparent dark side of humanity. Altruism, too, is a response to the lack of control in the world, and an effort to counter it (see related: Just-world hypothesis).

Marketers know well that we are on a constant hunt to quell our existential anxieties. And yes, they do wish very much to exploit this of you, but it is not with malice that they do this, for they, as humans, are subject to it as well. They know that the search for transcendence is a universal human experience. And they know well, implicitly, that our society is on a search for transcendence— not through inward searching or contemplation as perhaps the people of the distant past have (and by virtue of the non-industrial nature of their societies, were forced to), but through material goods.

Without putting a judgment on it, it is hard to deny that our world increasingly looks to consumables to act as existential salves, if not vehicles to transcendence and meaning. It is a matter of conditioning; our economic and cultural systems increasingly push us in this direction (for example, the common definition of success has little to do with personal fulfillment and everything to do with financial and/or social capital, a definition that nearly everyone has blindly embossed on their roadmap to personal success). Our cultural values tell us that the houses we buy give us our sense of security and well-being. Our cars and vacations transport us to places we think will offer us moments of joy and escape. Our televisions and media will confer us with the sorts of meaning and realities that we cannot find alone. For better or for worse, our modern search for transcendence is one littered with consumer purchase and consumer desire; part of this is because of the increased availability of consumer goods. The other side of it is that there has been a mainstream psychological shift towards it as a by-product of industrialization and economic growth. More than being a deliberate shift of societal priorities, it is the result of a rapid change in technology, expansion in marketing communications, and an across-the-board raising of the bar of what constitutes the bare necessities of existence in the modern world.

I think most people walk towards this consumer salvation without the slightest conscious awareness of their fundamental underlying purposes; for many, this constant search for new things is simply a lifestyle that they were born into and have integrated into their psyches as the result of a process of reproduction of societal values— a concept referred to by Bourdieu as habitus. For these people, the search for the latest-and-the-greatest and for personal comfort is all there is, because in a climate where this ideology is the norm, they have never been challenged to think otherwise.

As with anything, there are good aspects and bad aspects of this. On the plus side, this mentality opens us to a breadth of experiences, and a wider mindset that can facilitate a deeper array of thoughts and understandings about our world. Because of the advent of advanced economic systems, complex experiences can be bought and sold, and there’s a wide range of experiences available to modern societies that we might not otherwise have been privy to. You wouldn’t expect, for example, tribal peoples of Papua New Guinea to pack their bags, board a plane, and vacation in the Virgin Islands, nor would you expect Australian Aborigines to go out on a Sunday evening to sip on a Tom Yum Gai soup at a Thai restaurant).

Certainly such experiences can be and often are valuable both in the developmental sense and in the sense that it opens our eyes to new opportunities and ways of thinking. As members of advanced societies, we are privy to such benefits, and we tend to think of them as normal experiences that are not all that remarkable or out-of-reach. In fact, we expect, within reason, to be able to purchase pretty much any experience we want provided we have the money for it, and usually there’s someone willing to make the exchange with us to make it happen. Knowing this, our brains develop the not unrealistic notion that we can externally procure any experience we may want to have; thus, we may be simultaneously, and unwittingly, developing an increasing reliance on salable external phenomena to confer meaning and substance onto our lives.

The question remains, however: can there be fulfillment in this? Is fulfillment in purchase any different than fulfillment in being a hunter-gatherer? This is a question that deserves serious inquiry.

1 A model that I find flawed in certain respects, but one that is instructive for the purposes of this discussion

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Incentivization and the Superfreakanomics Controversy

Why Levitt and Dubner’s take on climate change is too limited a view

Posted Dec 26, 12:40 pm in book reviews, environment, human nature, politics


In 2005, a pop economics book called Freakanomics climbed the nation’s bestseller list. Written by University of Chicago economics professor Steven Levitt and New York Times journalist Stephen Dubner, the book claimed to unlock mysteries surrounding many social phenomena. For example, chapters explained through the lens of statistics and economic theory, why drug dealers live with their parents and the reasons for the popularity of certain baby names to particular races of people. The explanations given in the book were interesting and thought-provoking, and earned a great deal of critical acclaim and popular press.1 Whatever the legitimacy of the claims made in the book, there was always a sense that Levitt was a sharp guy; he came from a respected academic institution, and was well-known in his field.

Earlier this year (2009), the highly-anticipated followup to their bestselling book, entitled Superfreakanomics, was released. But even before the book had hit shelves, a massive amount of public controversy had built up— much of it very negative. Many critics who had formerly been gushing about the authors suddenly had lost all respect, viewing the book as a compendium of contrarianism, arguments made to deliberately jostle one’s sense of intuition about things— in a bad way. For example, Levitt and Dubner argued that drunk-driving is safer than walking home drunk. Not only did this incense organizations that had made so many strides against this sort of behavior, but many found there to be surprisingly weak chains of logic in their methodological approaches.

But where the book really enraged the scientific community at large was in their highly controversial chapter on global warming. Climate change is already a hot-button topic; one that has generated a large level of heated public debate. Levitt and Dubner decided to throw gas on the flame by claiming that the only serious way to address the problem is to engage in geoengineering. We should, they argue, release large amounts of certain chemicals into the atmosphere; these chemicals will absorb the problems created by excess CO2 and begin a global cooling process. There’s a lot you could say about their “solution” in terms of the science (which they claim supports them, but which many strongly dispute); for starters, it’s dangerous to so offhandedly suggest a solution on this scale that could have serious downstream problems. Efforts in using human measures to balance biological processes have often had unforeseeable and difficult to correct consequences (one example being the recurring problems we have had with invasive species). But I’m not in the loop enough with that world to argue those points. What irks me is that they specifically downplayed the idea that change in human behavior was warranted or possible at all. In an interview, Levitt was quoted as saying:

If you look at the history of modern mankind, I think you will be hard pressed to find any particular problem that was serious that was solved by a behavioral change, as opposed to by a technological solution…

As a social scientist and economist, I find this assertion not only misguided, but ill-conceived as well. First, it is built on a false premise: that there are two types of change, behavioral and technological. This is untrue; often, behavioral change goes hand in hand with technological change. How is it fair to say that our society’s transition to motor vehicles, or our adoption of cellular telephones are solely the purview of technological change? Sure there are clear technological changes involved, but simple shifts in technological wizardry do not, by themselves, account for widespread shifts in adoption rates (for example, natural gas vehicles have been invented, but few people actually own a natural gas powered car). For any technological advance to take root, it has to be accompanied by behavioral changes.

The second reason, which dovetails perfectly with the aforementioned reason, is that because people do make behavioral changes that aren’t part of technological changes. It’s not clear what serious historical events Levitt is talking about when he says that he doesn’t have confidence in people changing behavior, but there’s tremendous, almost incontrovertible evidence that behavioral change can happen in the absence of technological change. Here’s one simple example: high gas prices in 2007 drastically reduced the amount of driving done by the average American. This might seem like a trivial rebuttal, but the reality is that external conditions force people to change behavior all the time. Here, the fact that prices went up disincentivized people from driving around needlessly. Technology played no part in this. Admittedly, it can be argued that this is not a “serious” situation on the scale that Levitt is referring to in that quote, but aside from climate change, what serious situations of global proportions that involved 6 billion— or even 50 million— atomized individual actors has plagued this planet in the past? I can’t think of one. Regardless, it’s not hard to see that many situations, particularly ones involving imminent crises, effect rapid changes in human behavior. For Levitt— an economist— to make an argument asserting the pre-eminence of technology as a force is a little surprising to me.2

I don’t mean to discount the role of technology at all. But just as often, it comes down to our governments and society to create the conditions necessary for behavioral change. Sometimes this happens on its own, sometimes it happens through deliberate processes. Regardless, my argument against Levitt’s assertion is one that I thought should have been obvious to someone of Levitt’s stature; as an economist, his entire field is about incentivization. Surely he, of all people, would know that you can change behavior— not simply by asking for change, which is the straw man he seems to be knocking down— but by changing incentives structures and changing the conditions that push individuals towards the choices they make (perhaps he should have taken some lessons from his fellow University of Chicago faculty member Richard Thaler, whose book Nudge discusses this idea at length).

Though I can’t make any arguments about geoengineering because I simply don’t know enough about it, I will say that saying that Levitt and Dubner’s attitude towards behavioral change is somewhat defeatist and cynical; I agree, it can be difficult to change behavior, but it’s important to realize how it can and can’t be done. Simply asking for it doesn’t typically work, as people have resistance to change; but creating conditions that encourage behavioral change is exactly how the world and our society was able to transform so dramatically over the past few millennia, and how we can expect it to be shaped in the future.

1 I can’t say that I cared much for the book myself (again making myself the oddball amongst my peer set), mostly because the title was misleading and the book had no applied value whatsoever. It was fairly interesting if viewed as a trivia book, however— putting aside any questions regarding its accuracy.

2 Surprising at least initially, until I realized that mainstream economic theory didn’t even introduce concepts about the behavioral irrationality of the consumer until just a few years back. This shocking and bewildering oversight will eventually lay waste to the entire field if it is not immediately adopted into the economic mainstream. The field is already getting a lot of heat because of the recent economic meltdown, which was due in large part to irrational consumer processes that were not even considered by the big names in economics!

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On Nuance and Intellectual Honesty

the importance of thinking in complex terms about subjects that are often denied it

Posted Nov 10, 02:35 pm in consumerism, culture, economics, human nature, marketing, research, unanswered questions


It’s so hard to be nuanced these days. Every time you make an assertion that—wait— maybe Wal-Mart isn’t working hand in hand with Satan, or that materialism might not cause the downfall of civilization, you get dirty looks from people. It’s not that I believe that Wal-Mart is the greatest company ever or that I believe we should all be more materialistic. It’s that these are nuanced points of view that attempt to not be reductivist. By this I don’t mean to imply some wishy-washy sense of moral relativism that sidesteps taking hardlined stances on topics of public interest. It’s about being complete in an assessment before passing judgment. But in the modern world, we not only expect reductivist views that are partially based on political ideology, but we view non-reductivist views suspiciously, as if they are coming from someone with an ulterior and opposing motive.

Case in point: last night, I was engaged in conversation with some fellow graduate students, faculty, and area intellectuals. We were talking about Dan Ariely’s book Predictably Irrational, in preparation for his visit to this campus. The topic of conversation weaved a path around a number of subjects, but I found myself interjecting numerous times to offer a little bit of push-back towards unquestioned, ideologically driven assertions. I realize that doing this often makes me appear argumentative and contrarian, particularly in settings where I don’t know the people I’m talking to, but my goal is to elicit some level of thought in people who have strong, but largely unsupported, points of view.

Being nuanced means that people will interpret a political argument even where there isn’t one. Some topics are simply so ideologically loaded that you can’t talk about them in a complex and thoughtful way without people instinctively taking the side that most conforms to the talking points of their political ideology, and getting defensive when a statement impinges on it. Viewpoints that I often come in conflict with, and for which my rebuttals ruffle feathers, almost certainly cause people to form negative judgments about me (“obviously, this is a marketer talking” or “he’s clearly a member of such-and-such political party”); these impromptu acts of belief-formation on their parts are able to account for what otherwise may seem like— but aren’t!— needless and attention-seeking subversions of expectations on my part. The problem is that on hot-button issues, people assume that their conversation partners have political agendas that they want to push.

But in order to have a real dialogue, we have to abandon that way of thinking. We can no longer afford to have conversations that consist entirely of liberal/conservative/capitalist/socialist/pro-business/anti-corporation talking points. These talking points mean nothing because they are contextually bereft, and are selective ways of interpreting large amounts of complex information. But the real world is complicated. In my view, extreme points of view are common from people who haven’t done research on opposing views, and have not considered the aggregated knowledge in a meaningful way.

Perhaps you are wondering about the types of complex thoughts I’m talking about. Here are some points that I brought up last night, and which probably didn’t go over too well:

So, to the few of you who actually read this blog, I have one desperate plea: Question your own belief system rigorously, and be willing to think in complex terms, even if that means you arrive at conclusions that are unpopular among those in your peer set and social networks. It’s the only way to have honest dialogues these days.

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The Youthful Search for Authenticity

in which we borrow images to ‘forge’ ourselves

Posted Jul 16, 11:57 am in consumerism, culture, experiences, human nature, postmodernism, semiotics, unfinished thoughts


People of my generation despise authenticity, mostly because they’re all so envious of it.” – Chuck Klosterman, “Killing Yourself to Live”

The above passage is from a chapter of a book called “Killing Yourself to Live” in which music writer Chuck Klosterman discusses the Great White nightclub fire in Rhode Island a couple years ago, in which 100 people died due to a pyrotechnic mishap. Being that this was in a small, lower-middle-class town, the crowd was made up of blue-collar types who were actually (perhaps unbelievably) fans of the band. Klosterman was contrasting this audience profile with those of the many big city shows he’d been to where washed-up bands like Great White would play long after their primes to crowds half full of hipsters who were just there “ironically” so they could mock the music and scoff at those who were genuinely into it. Klosterman suggests that these hipsters scoff at these true-blue fans because they want to express being above liking things, because they can’t stand to be genuine.

The sentiment expressed in the quote is an interesting one, but I’d make a slight, but significant alteration; the word “despise” should really be “crave.” This, of course, renders the phrase a considerably more obvious one. Yet, for the most part, Klosterman’s observations resonate with me; I’ve noticed that people of our generation often have weirdly amorphous personalities and images, shifting wildly based on social circumstances and how those circumstances can be manipulated for social capital. Our generation seems fixated on self-awareness as its own virtue, and is highly obsessed with carefully controlling and crafting our images in the eyes of others through symbols whose meanings likely did not carry so much symbolic weight in identity construction just a few generations ago (clothes, vehicles, online personalities, musical taste, etc.).

Anyway, as I see it through Klosterman’s lens, the reason the indie kids of this generation can’t stand to be genuine is because they grew up entitled, in sheltered environments in which they never had to endure hardships. Their entire personas were cobbled together by borrowing images they liked, never borne organically from their own experiences. These images they adopt are never their own; they are fashion objects, constantly subject to the winds of change and shifting public opinion.

Because of the postmodern focus on image and its central import in identity, choosing images and consumer goods to be associated with are critically important decisions; no one wants to be associated with images that may turn out unfashionable or appear to suggest that a person is, in fact, a loser. Therefore, it’s easier to just reject them all (at least publicly), or to simply adopt them “ironically.” But clearly, we can’t be free of symbols entirely. The ubiquity of symbolism in nearly all consumer goods is an unavoidable byproduct of a post-modern era; everything we see forces us to think about “what kind of person would own that” and form schemas about these individuals.

Therefore, such individuals bitterly resent those whose life experiences are more “authentic” (read: difficult and uncomfortable) than their own, because such trying experiences are never unfashionable, and those who have endured them are never subjected to the plaguing self-aware scrutiny that everyone else has to deal with. Living through hardship engenders respect, never mockery. Thus, these entitled kids want nothing more than to have had some hardships— “grit” as Klosterman puts it— to confer them authenticity. There is nothing authentic, as these people see it, in their comfortable upbringings. Their lack of unmolded identity is a source of inner conflict because it forces them to constantly question their symbolic choices.

The ubiquity of multiplicities of divergent images, tropes, and cultures has given us license to treat our personalities like clothing that can be switched at will. On one hand, this allows a sense of psychological freedom to be whatever we want to be; but on the other hand, I think many people born into this postmodern world feel like they don’t have a “baseline” self that is grounded in anything that wasn’t calculatingly copied from something else they perceived as authentic or identity-conferring in a categorical sense (e.g. “punk”, “skater”, etc.).

There are some people who lead the way in cultural transformation, but they account only for a small fraction of individuals. Most of the rest are what academic and sociologist Doug Holt describes as “feeders”— basically, people who crave brushes with authenticity, and who just copy what the innovators are doing, often without the understanding of where those ideas came from. Since they can’t lay claim to the authenticity, having been deprived of the experiences that created them, they settle for the next best thing: adopting the symbols of it. And since the symbols are the easiest way for outsiders to categorize people (e.g. torn jeans and a mohawk means ‘punk’), that works out just fine for feeders.

This generation’s youth craves authenticity, but rarely one that they can have (that is, one they are genuinely entitled to through experience); it’s always someone else’s authenticity that they wish they could have.

But perhaps it’s not limited to youth; we engage in such activities largely as a means of arriving at a manufactured authenticity that constitutes our ‘image’ at any given point in time; the bevy of images we’ve been presented with for all our lives through media have, ironically, taught us not to want the real authentic with respect to ourselves, but instead to want something we can’t have, but which we can fake well enough to convince others. Our true self, it seems, can be manufactured through symbols.

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The New Wave of Advocacy of Financial Recklessness in Advertising

in which desperation about the economy starts to set in

Posted Jun 24, 01:17 am in business, business models, consumerism, economics, ethics, human nature


The poor economy has hit a lot of people very hard. As such, there’s been a glut of commercials on daytime television extolling the virtues of various cost-saving products. But one in particular that I’ve seen lately has been striking in its unbridled pomposity. This commercial features a nicely-dressed, middle-aged, middle-class couple talking tough about their finances. The wife reveals, in a rather distressed manner, that their monthly paycheck is “spent before we even get it.” Her husband adds that they decided that they needed to make serious cuts to their monthly expenses. “That’s why,” the woman says shortly before her husband sits in a nice leather chair opposite a a rather large, late-model flat panel television, “we switched from [a certain brand of satellite television network] to [another brand of satellite television network].” Huh?

Commercials like this trouble me. Obviously, the goal of some marketers is to get people to fork over money for things they don’t necessarily need. However, the mechanism employed by this commercial is to encourage financial recklessness by actively reinforcing the idea that certain luxuries are actually necessities. This demarcation of necessity/luxury is being increasingly blurred by advertisers, many of whom are now attempting to leverage latent consumer concerns about financial security to get them to actually spend more! By buying this [unnecessary] product, you’re actually demonstrating good financial judgment. Objectively, this assertion is not true; yet commercials like this one create an illusory social consensus about the wisdom of certain ill-advised consumer behaviors. After all, why would that nice couple on TV lie to us?

This trend is not limited to premium television channels. Many cell phone commercials seem to suggest something similar about “saving” money through consumption, as do many home internet services. No doubt, these services are extremely convenient, but for most people they are far from necessary, particularly if you are concerned about losing your house or climbing out from under a mountain of debt, both of which are probably much bigger concerns. The auto company Hyundai began running ads encouraging consumers to buy their cars, stating that they would allow a consumer to return the vehicle if their income stream was interrupted in any way. Ford and other car companies soon followed suit with similar programs. The question remains as to whether it is a wise idea for anyone who is concerned about the future of their income stream to purchase a car in the first place; after all, shouldn’t such people be trying to save money for future financial straits for when they potentially lose their jobs?

This brings us to rather salient questions about marketing ethics. Marketers are already considered pretty low on the food chain in terms of ethics, but in the midst of a global financial crisis, advocacy by companies of personal financial indiscretion is still a very ugly sight to behold. We should recall that lifestyles of excess were at the root of the sub-prime crisis, and we might be concerned by the idea of consumers being egged on by industry to continue doing it. We can’t legislate morality, but as consumers we can certainly question the ethical standards of companies whose competitive business model rely heavily on their customers’ bad judgment. But to be fair, we also can’t discount the role of the consumer either; surely consumers must take some responsibility for their own financial well-being.*

Troubling as it may be, I see this as simply a continuation of what has always been going on in marketing communications: companies try to promote certain beliefs, consumers hear it and form a dialogue with it. The ideas that consumers find convenient and/or believable stick; those that do not, fall by the wayside. It’s not perfect, but at least it’s somewhat democratic. But like democracies, sometimes it’s the stupid ideas that win out in the end.

* We tend to think of the U.S. economic system as being largely modeled on free market economics, which is in many ways built on the idea of consumers making informed choices, companies responding to market needs, and companies competing with each other to provide needed goods and services. Shift all the responsibility on any one party, and the equation starts to break down.

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Marketing Privacy

amidst consumer fears and self-consciousness, retailers should offer something that’s hard to get

Posted Jun 15, 01:06 pm in business, consumerism, culture, human nature, improvements, marketing


It’s not infrequent that you hear people lamenting about the loss of privacy in modern society. Grocery stores want us to get loyalty cards so they can monitor what we’re buying and change their marketing mixes to capitalize on it. Facebook wants to sell our user information so marketers can post up banner ads about things they think we might buy. Data mining software on our computers watch what we’re doing and send that information to various companies that sign us up for junk mail and email spam lists.

Some of us actively combat this trend by being secretive when companies try to get information from us, while many of us are just resigned to it; but it remains true that privacy is a highly-valued commodity in our society. Some people value privacy because they don’t want to deal with the irritation and annoyance of people constantly trying to sell them things. But there are also real concerns about things like identity theft and corporations mining information for purposes that many people don’t feel comfortable about. Then there’s the fear of humiliation; sometimes people simply don’t want others— friends, acquaintances, and even strangers— to know certain things about them. There are, for example, fears of looking pathetic or comical in the eyes of others, or fears that potentially embarrassing information might circulate.

This morning, I happened to be in the pharmacy buying some calamine lotion for a poison ivy problem, but I noticed that in the same aisle there were numerous products for problems of a more embarrassing nature, like the slew of products for jock itch. Some people would rather live with the jock itch (or buy a $5 product online and have it shipped out for $7) rather than take that to the counter and face the cashier, knowing that they’re probably snickering under their stoic fascade and laughing about it with co-workers later.

Two aisles away were the condoms, prophylactics, and lubricants. I bet that only a quarter of people looking to buy “male enhancement drugs” in a pharmacy actually have the nerve to take the product to the counter.

In bookstores, I wonder how much potential revenue from the sales of self-help books, health and medical literature, and erotica (or pornography) is lost due to the inability of consumers to work up the gall to look another human in the eye while the price scanner brings up the book title on the computerized cash register.

I mention all these things not because they are humorous and we may see the universal human emotions involved in them, but because there’s a real marketing problem involved here. Consumers want to purchase things but are thwarted by their inhibitions, insecurities, and retailers’ apparent inability to acknowledge these feelings. Retailers are damaged not only because of the lost revenue from salable products that people are actually willing to fork over money for (but won’t), but because these products are taking up shelf and warehouse space and aren’t getting the turnaround that they could. There are high inventory costs to products that don’t shift units.

Some grocery stores, to save on labor costs, have implemented self-checkout lines in which customers ring up their own sales and pay for them through a machine. A system such as this would be incredibly valuable at stores like a bookstore or pharmacy. It offers customers an outlet to pay for an item and retain their privacy. They don’t need to talk to anyone, they don’t need to feel embarrassed, and they don’t need to feel like they are being judged. Retailers benefit because it keeps customers focused on getting the things they need, rather than feeling uneasy about making the transactions. These machines are a little clumsy in the grocery stores, but they would work much better in these venues than they do in grocery stores because you’d typically have a lot fewer items, and all the items have UPC codes (unlike vegetables in the grocery store, which are a pain to ring up).

There’s no doubt that persons in positions of power at retail organizations have recognized this issue. Yet, short of grocery stores (which have ostensibly implemented them for different reasons), I have yet to see one brick-and-mortar store do anything to remedy this misalignment. There may be a number of reasons for this, including concerns about theft, space, bucking convention, and good ol’ status quo; but in my view, the benefits outweigh the drawbacks by a significant margin— and for consumers, it would be a welcome change from feeling like their every move is being watched. For bookstores, it has the added bonus of keeping them as anonymous as Amazon.com, who they’ve been claiming has a competitive advantage over them.

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The Last Days of "Stuff" and the New Age of Digital Pack-Ratism

if you never have to throw anything away, would you do it?

Posted Jun 11, 12:17 pm in consumerism, culture, economics, experiences, human nature, marketing


There was a time near the end of my undergraduate days— probably around a time that I was moving— where I realized that I hated stuff. And by stuff I mean all the trinkets, knickknacks, bric-a-brac, mementos, curios, and souvenirs that filled my house and my closets, and littered my floor and acned my walls. What is notable about this revelation was also the realization that even though I hated stuff, I had a weird, irrational attachment to stuff as well.

These were things that served no function, yet were impossible for me to get rid of, for a variety of reasons. Some of them had too much personal significance for me to just throw out, like the hilarious and baffling—but non-fitting— “God Loves Ukraine” t-shirt my friend had given me in high school. Other things seemed too substantial and useful to someone else to just throw into a garbage can just because I no longer wanted it in my presence, like books I no longer needed but which no one would buy. Yet others I felt like I had paid too much money for to just discard; these things needed to be sold— even though nobody would ever bother to come all the way to my house just to buy them.

Around this time, I took a very long trip to India that kept me away from my stuff for nearly half a year. I remember thinking as I gazed into the deep blue Indian Ocean that if my house burned down while I was away, I wouldn’t really miss any of my stuff except for a couple of things here and there, items that would easily have fit into a small box. In a perverse way, I wished that my house would burn down so I wouldn’t have to deal with the unpleasant and conflicting emotions that I had to confront when discarding stuff myself. Also while I was away in India, a new-agey book suggested to me that if you can’t bear to part with something, you no longer own it— it owns you. This I found rather unsettling. I decided that when I got back, I would just get rid of all my stuff somehow.

Much of it I was able to get rid of by packing into boxes and offering on Craigslist. Some I put in boxes and laid on the street, stating that they were free. Some stuff I was able to sell. It was a difficult process. Even the stuff I knew I would never miss, I still had a very hard time discarding. I would think 4-5 times before putting something in “the box,” for all the reasons I stated previously.

Yet, despite all this, getting rid of stuff actually had a surprisingly strong psychological effect on me. I felt lighter, like I had lost 20 pounds, and somehow a kind of psychic burden was lifted as well. It was weird; it was almost as if these things took up space not only in my house but on my person as well, and shedding them had the simultaneous effect of emptying my house and also decluttering my person.

But there was an interesting aspect to this decluttering process that I’m still trying to come to grips with. Since I was quite young, I had been obsessed with music. I collected many, many cassettes, compact discs, and records, and listened to them constantly. I enjoyed them, but they also took up a lot of space. While I was getting rid of all this stuff, I realized that I had some 150+ CDs that I was rather nervous about parting with. Some were rarities, some would be expensive to replace, and some just felt like an affront to good taste to even consider selling. But I was committed to this winnowing, and wanted to make every effort to get rid of anything I absolutely didn’t need to have (within reason). But instead of going to my favorite haunt Amoeba Records to sell them off without looking back, I did something else first, and it’s something that I’m trying to contemplate whether violates the very premise of my efforts in divestment. At this stage, the early 2000s, I was living well into the age of digital music, and I could simply copy all that music to my hard drive without much effort. Which I did. And I bought a new hard drive to house it all too. At the end of it, I had some 40 gigabytes of music on my hard drive, and made (well, more like recovered) $300 selling my records back to Amoeba.

My question is, are digital files also stuff or do they not count because they don’t literally take up any space? If I collect files on my hard drive, is it any different than collecting junk in my closet? As someone who wants to absolve myself of the sin of stuff, do I have to clear out my hard drives and delete music that I don’t listen to?

At first glance, clearly. Whether stuff is physical or digital media makes no difference. The concept of pack-ratism is about irrational attachment to possessions. It’s about an unwillingness to give up that which does not really serve you. It is about carrying stuff around for no other reason than because you are terrified to throw it out because you might need it.

So far so good.

But where it starts getting very convoluted is the idea of how much this stuff interferes with your life. We consider pack-ratism problematic because we believe that there are serious consequences to the neuroticism of never throwing anything out. People become unhealthily obsessed with their things; they develope debilitating fears of losing their possessions; their living conditions become defined by squalor and filth. The Collyer Brothers, who epitomize compulsive hoarding, were found dead amidst the 103 tons of garbage that literally flooded their entire Manhattan home (at least one of them ‘drowned’ when a pile of garbage fell on him). That’s a pretty strong cautionary tale. But chances are pretty slim that you’d experience anything similar with a few extra gigs of junk on your hard drive. In fact, if you are able to keep your files well organized, you’re unlikely to experience any problems related to clutter; and actually, with advances in search technology, you’re don’t even need to organize all that much. In other words, you can be a total, complete pack rat and never feel any particular consequences.

I believe that we’re all moving in the direction of digital pack-ratism. Short of wiping embarrassing pictures away, we don’t have much reason to delete things off our hard drives— except, of course, clearing up some free space. But this problem likely won’t be so prevalent in the future. Hard drive sizes are getting exponentially larger while prices are dropping dramatically; meanwhile, the sizes of MP3s, photos, and documents will likely not be exploding on the same scale as hard drive sizes. Therefore, hard drives will be getting much bigger while file sizes will stay relatively stationary; on average, each file will make up a smaller and smaller percentage of the total hard drive space. Concern over space and efforts towards space-saving will become increasingly irrelevant for the average computer user.

Also, as people move from computer to computer, they will likely just copy their entire old hard drive over to their new ones every time they switch; this is to avoid the risk of losing potentially important information by selectively copying certain files. There is not a large penalty for doing this, as hard drive sizes will be continuously growing. Thus, computers will serve as warehouses for peoples’ lives (which increasingly will revolve around their computers): their record collections, their writings, their emails and letters, their photos— everything. And they’ll have no urgent need to delete anything.

Does this mean we will all be digital pack rats? It could be, depending on how much industry pushes this idea, and how much they can manage to reframe the concept (e.g. “It’s not an obsessive and neurotic behavior; it’s just common sense that can protect you and the things that matter to you!”). Hardware manufacturers have the ability and motivation to promote this idea that people will never have to get rid of any of their files; and amazingly, they can even truthfully claim that there will be little to no consequence for engaging in this type of behavior, short of occasionally having to make a cheap upgrade to a bigger drive, which probably won’t be necessary very often for most people.

Of course, there will probably always be people who are neurotically fearful of running out of space, and will never become digital pack rats. For some of these people, this is a consequence of living in through a technological age where drives often did fill up, and at inopportune times. For others, it’s just a fundamental lack of understanding about what hard drive space means. My dad informed me yesterday that he deleted an important 20k Word document off his computer because he was afraid of filling up his 120Gb hard disk. His drive is not even 10% filled.

For the rest of us, there might be no stop to our obsessive data collecting, except for the dreaded hard drive failure, which may indeed serve as the new devastating house fire.

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How to Self-Servingly Play to Cultural Anxieties and Tensions

the stories we tell can frame how we are perceived

Posted Jun 5, 11:02 am in human nature, unfinished thoughts


A couple of weeks ago, I was watching an interesting biopic called “Shattered Glass” about a disgraced journalist named Stephen Glass. Glass, who is a real person, worked in the late 90s for a number of high-profile magazines, including the New Republic, George, Harper’s and Rolling Stone.

Like Janet Cook before him and Jayson Blair after him, Glass was found to have substantially fabricated or outright made up stories that he submitted as factual. At least 27 stories that were published are now considered to be either partially or totally untrue. Another 14 stories are strongly suspected to be fraudulent. When fact checkers tried to substantiate his stories before they were published, the stories always checked out because Glass knew the fact checking process and how to subvert it. He was able to do this by forging notes, making fake websites, signing up for fake phone numbers for sources, and employing friends and relatives to pretend to be persons interviewed.

When Glass was exposed, it was because pieces of a story he had written about a 15 year old hacker who was bringing a big software company to its knees just wasn’t checking out; a writer from a competing magazine was not able to locate the company or hacker in question, and brought it to the attention of Chuck Lane, Glass’s editor. Glass apparently never confessed to fabrication at the time, but he was nonetheless fired from The New Republic, and his shameful story became national news. Glass lost his name, his status, and his career; he was forced into relative seclusion and will possibly live out his days in disgrace.

But as I considered this depressing tale of deceit, I realized that things didn’t have to end this way for Glass at all. In a way, Glass’s contrition and subsequent silence was really what cemented the public reaction to him. Sure, no one considered him a hero— not that they necessarily should have; after all, he was a manipulator whose actions were couched in a desire to be accepted and admired by his peers, and whose values made a mockery of journalistic integrity.

Unfortunately for Glass’s career (and possibly for the public**), he went on the record to say that the reason he did the things he did was to be loved and respected by others, not to demonstrate the media’s obsessive and reckless pursuit of sensational stories. But had he spun his story to play into the cultural anxieties about the mainstream media, the public’s perception of Stephen Glass may have been completely different.

Suppose for a minute that instead of acting shamed, Glass embraced his actions, flaunting what he did, and effectively screaming “NYAH NYAH, I TRICKED THE SMARTEST PEOPLE IN THE WORLD!” Say he went on all kinds of talk shows and did a barrage of magazine interviews promoting how it was all a giant prank played at the expense of some of the biggest movers and shakers in the country. I would expect that rather than being cast as some kind of deranged sociopath, Glass would instead be heralded as a sort of vigilante folk-hero who finally knocked the elitist media from their pedestals. And, I think, he’d probably get his own talk show, book deals*, and new career as a media pundit.

Currently, the pages of Digg and Reddit are filled with venom towards mainstream media outlets; in fact, so acrimonious is the attitude towards the mainstream media in these outlets that the derisive acronym MSM is used regularly without explanation, and it almost always has a very negative connotation. Stories from independent news sources and blogs about mainstream media failures (underreporting, overreporting, sensationalization, misreporting, etc.) are quite popular, and get a lot of play on these outlets. Glass would have been a hero to people whose attitudes towards mainstream media exhibited distrust, anger, and dismissiveness. This Glass guy played them all for fools.

Think about the difference in reactions of Bill Clinton and Barack Obama when each was asked about their youthful marijuana usage. Clinton, thinking about the implications on his political career, attempted to dodge: “I didn’t like it [so] I didn’t inhale.” Obama, by contrast, said, “I inhaled. Frequently. That was the point.” One of these responses caters to the mainstream opinion on the issue; drugs are bad, and anyone who does them is not a morally sound individual. On paper, you would expect this to be the one that went over well. But the other plays to the cultural tensions of people constantly having to put on masks and pretend to be people that they aren’t, and to abide by the diffuse moral standards of society. And moreover, it plays to the tiredness of people towards slippery, hypocritical politicians.

In both of these cases, which of the stories is more culturally salient, and better addresses the unvoiced frustrations of everyday people?

Just a thought.



*Glass actually did get a book deal at the time; he received a reported six-figure advance for his “novel” The Fabulist, which is essentially an autobiography (the main character’s name is Stephen Glass and he is a journalist who makes stuff up and gets caught doing it). The book suffered from poor reviews.

**Despite the fact that his actions were not part of a grand plot to demonstrate the fallibility of the print media, saying it was might have had some kind of positive impact on how the media perceived itself and how it might have taken action to avoid future incidents of a similar nature.

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